Refund and Cancellation Policy.

What We Sell

We provide professional services: paralegal mentorship and development programs, and consulting services for law firms, including staffing plans, case management software assessments, and staff assessments. We do not sell physical goods, and nothing is shipped.

Pricing and Currency

All prices are stated and charged in United States dollars (USD). Prices are shown before purchase on the booking page, in your Engagement Agreement, or on your invoice. Any applicable taxes are included in the stated price or shown separately before you pay.

How Payments Work

Payments are processed by Stripe. We accept major credit and debit cards through Stripe's secure checkout. Your card information is entered directly into Stripe's encrypted payment form and is never stored on our servers. Stripe is certified under the Payment Card Industry Data Security Standard.

Your receipt will be emailed to the address you provide at checkout. Charges appear on your statement as Wonder Working Woman.

Refunds

Consultations and individual sessions. A single paid session may be canceled for a full refund with at least 24 hours' notice before the scheduled start time. Cancellations with less than 24 hours' notice, and missed sessions, are not refunded.

Mentorship programs. If you withdraw before the first session, we refund the full program fee. If you withdraw after the program has begun, we refund the fee for any sessions not yet delivered, less any nonrefundable materials or setup costs stated in your Engagement Agreement. Completed sessions are not refunded.

Consulting engagements. Deposits and retainers are nonrefundable once work has begun. If you cancel before work begins, we refund the prepaid amount less any costs already incurred on your behalf. Fees for delivered assessments, plans, and other work product are earned when delivered and are not refunded.

Digital products. If we offer downloadable resources, guides, or recorded content, those purchases are final once the download or access link has been delivered, except where the file is defective and we cannot provide a working replacement.

Our error. If we cancel a session or engagement, fail to deliver a service you paid for, or charge you incorrectly, we refund the affected amount in full.

How to Request a Refund

Email deann@wonderworkingwoman.com with your name, the date of the charge, the service purchased, and the reason for the request. We respond within 3 business days. Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Depending on your card issuer, the credit may take an additional statement cycle to appear.

We do not issue refunds to a different card or by another method.

Cancellations and Rescheduling

Appointments. Cancel or reschedule through the confirmation email from our booking system or by emailing deann@wonderworkingwoman.com at least 24 hours before your appointment. Rescheduled appointments are not charged a fee when moved with proper notice.

Programs and engagements. Send written notice of cancellation to deann@wonderworkingwoman.com. Your cancellation is effective on the date we receive the notice, and refunds are calculated as described above.

Cancellations by us. If we must cancel, we will offer you the choice of rescheduling or a full refund of any prepaid amount for the affected service.

Disputes and Chargebacks

If you have a concern about a charge, contact us first at deann@wonderworkingwoman.com. Nearly every billing issue can be resolved directly and faster than through your card issuer. We ask that you allow 3 business days for a response and 10 business days for a resolution before filing a dispute with your bank.

If a chargeback is filed for a service that was delivered as described, we will provide the card network with our records, including booking confirmations, correspondence, and delivery records. Filing a chargeback on a delivered service does not entitle you to keep the work product, and we may suspend services until the matter is resolved.

Promotions and Discounts

Promotional pricing, package rates, and discount codes are valid only for the period and services stated in the offer. Discounts cannot be combined unless the offer says otherwise, and cannot be applied to purchases already made. Refunds on discounted purchases are calculated on the amount actually paid.

Contact

Questions about this policy, a charge, or a refund request:

Wonder Working Woman LLC
deann@wonderworkingwoman.com

We respond to billing questions within 3 business days.